Privacy Policy

Privacy Policy

Website: https://www.haisendianqi.com
Last Updated: July 10, 2026

1. Introduction

Haisendianqi (“we”, “us”, “our”) is a professional 10-year export factory certified by ISO, specializing in commercial refrigeration equipment, kitchen machinery, electric tricycles and related OEM & ODM customized services. This Privacy Policy applies to all visitors, buyers, distributors, wholesalers and clients accessing our official website https://www.haisendianqi.com, including all inquiry forms, online consultation, email communication and after-sales service interactions.

By browsing our website, submitting inquiry forms, sending contact information or cooperating with us, you fully acknowledge and accept all terms of this Privacy Policy. If you disagree with any clauses, please stop using our website immediately. This policy complies with mainstream global data protection regulations including EU GDPR, California CCPA/CPRA and international trade data security standards.

2. Personal Information We Collect

We only collect information necessary for business communication, order cooperation and after-sales support, following the data minimization principle. Two types of data will be collected:

2.1 Information You Voluntarily Submit

When you fill in inquiry forms, send emails, contact online customer service or place orders:

• Business identity: Full name, company name, job title, country/region, business scope (supermarket, restaurant, catering wholesale, equipment distributor etc.)
• Contact details: Email address, WhatsApp, phone number, business address, shipping address
• Demand information: Required refrigeration equipment (glass door display cooler, ice cream freezer, workbench chiller, wine cooler, kitchen disinfection cabinet, electric tricycle etc.), customization requirements, order quantity, budget
• Transaction data: Payment records, order contracts, delivery documents, after-sales maintenance records

2.2 Automatically Collected Technical Data

When you visit our website, our server and authorized analysis tools will automatically record non-sensitive browsing data:

• Device information: IP address, browser type, device model, operating system
• Access logs: Visit time, page browsing records, stay duration, source traffic channel
• Cookie tracking data: Website preference storage, inquiry form cache, access statistics

We will NOT collect sensitive personal data such as identity card numbers, passport numbers, bank card complete information, personal health data without your explicit written consent.

3. Purposes of Using Your Personal Data

We use collected information only for the following legitimate business purposes, without unauthorized secondary use:

1. Reply to your product inquiries, send catalogs, quotations, parameter drawings and OEM customization solutions for commercial refrigeration & kitchen equipment
2. Complete order negotiation, production arrangement, delivery, logistics coordination and customs export procedures for global wholesale buyers
3. Provide after-sales service: installation guidance, fault troubleshooting, spare parts supply, product maintenance
4. Optimize website functions, adjust product display categories (beverage display cabinet, island freezer, kitchen series, electric vehicle series etc.) to improve browsing experience
5. Send industry new product updates, factory discount promotions and exhibition information (you can unsubscribe marketing emails at any time)
6. Prevent fraud, resolve business disputes, comply with national tax, customs and export legal obligations
7. Conduct internal market data statistics to upgrade our commercial cold storage and kitchen equipment production lines
8. Third Parties We May Share Your Information With

We will never sell, rent or trade your personal information to irrelevant third parties for profit. Data sharing only occurs under mandatory business cooperation scenarios, and all partners sign data protection agreements to ensure information security:

1. Authorized service providers: Website traffic analysis tools, email marketing platforms, online chat customer service systems
2. Trade supporting partners: International logistics carriers, freight forwarders, customs brokers, payment settlement service providers (PayPal, bank cross-border payment channels)
3. OEM/ODM supporting factories: Only share necessary order information for customized refrigeration equipment production
4. Legal authorities: When required by court subpoena, government supervision, customs inspection or international law enforcement requirements
5. International Cross-border Data Transmission

Our factory is located in China, and our clients are distributed across Europe, North America, Southeast Asia, Middle East and other global regions. Your personal data may be stored and processed on servers in China and overseas authorized data centers.
We adopt standard contractual clauses (SCCs) and ISO-certified data security management systems to ensure cross-border data transmission meets GDPR and global privacy protection standards, and will not disclose your information without legal basis.

6. Data Retention Period

We store your personal data within the shortest necessary period according to business scenarios:

1. Inquiry information without formal orders: Reserved for 2 years after your last contact, then automatically anonymized or deleted
2. Formal order & transaction records: Reserved for 7 years to meet export tax, customs and commercial dispute retention requirements
3. Marketing subscription data: Retained until you submit an unsubscribe request
4. Website browsing log data: Automatically cleared after 12 months

After the retention period expires, we will permanently delete or fully anonymize all your personal information from our database.

7. Cookies & Tracking Technologies

Our website uses necessary cookies, functional cookies and statistical cookies to improve user experience:

• Necessary cookies: Save form filling records, avoid repeated input of inquiry information, cannot be closed
• Functional cookies: Record your favorite product categories (three-door display cooler, stainless steel freezer, barbecue equipment etc.)
• Statistical cookies: Count website visitor volume, optimize product page layout

You can disable cookies through your browser settings at any time, but some website functions such as online inquiry form may be affected. We will not use advertising tracking cookies without your prior consent.

8. Your Legal Data Rights

If you are a resident of EU, UK, California or other regions with strict privacy laws, you have the following rights, and you can submit requests via our official email sales@haisendianqi.com free of charge:

1. Right of Access: Request a full copy of all personal data we store about you
2. Right of Rectification: Correct inaccurate contact information, company information or order data
3. Right of Erasure (“Right to be Forgotten”): Request complete deletion of all your personal records
4. Right to Restrict Processing: Stop us from sending marketing information or tracking your website behavior
5. Right of Data Portability: Obtain your inquiry and order data in readable electronic format
6. Right to Object: Refuse us to process your data for marketing purposes
7. CCPA Special Right: Opt out of any cross-behavior advertising data sharing

We will reply to all valid data requests within 30 working days; if additional verification is needed, we will notify you of a reasonable extension. We will not discriminate against you for exercising your privacy rights.

9. Information Security Protection Measures

As an ISO-certified commercial refrigeration equipment factory, we implement multi-layer security protection to safeguard your personal data:

1. Technical protection: Website SSL encryption transmission, database password encryption, regular server security scanning, firewall access restriction
2. Management protection: Internal data access authority classification, staff confidentiality training, data operation log recording
3. Physical protection: Offline order paper files stored in locked filing cabinets, regular waste information shredding

However, no internet transmission method is 100% secure. If you find unauthorized leakage of your personal information caused by our website loopholes, please contact us immediately.

10. Minors Protection

Our website targets commercial buyers, catering wholesalers and enterprise customers, not for minors under 18 years old. We do not intentionally collect personal information of minors. If you are a guardian and find a minor has submitted information to us, please send an email to require immediate deletion.

11. Policy Updates

We reserve the right to revise this Privacy Policy according to updated global data protection laws and business adjustment needs. The updated version will be published on the website with the latest update date marked. Continued use of our website after revision means you accept the new policy terms. We will send email notifications to existing cooperative clients for major policy changes.

12. Contact Us for Privacy Inquiries

If you have any questions, complaints or data rights requests regarding this Privacy Policy, please contact us through the following official channels:
Company: Haisendianqi Commercial Refrigeration Equipment Factory
Website: https://www.haisendianqi.com
Official Email: haisendianqi@gmail.com
Address: Factory Industrial Zone, China
Working Hours: Monday-Saturday, 8:00-18:00 (GMT+8)