- Policy Scope
This Return & Refund Policy applies to all products sold by Haisendianqi (https://www.haisendianqi.com), including commercial refrigeration equipment, kitchen equipment, electric tricycles and all customized OEM & ODM products. It serves all global buyers, distributors and end customers and complies with international trade standards.
- Non-Returnable & Non-Refundable Situations
We do not support unconditional returns or refunds under the following circumstances:
- Products have been installed, used, disassembled or modified with artificial damage;
- Customized/OEM products without factory quality problems;
- Faults caused by improper operation, wrong installation or natural wear of consumables;
- Unilateral order cancellation or goods rejection by customers without quality issues after delivery;
- Damage caused by force majeure factors.
- Eligible Return & Refund Conditions
- Quality Defects: Customers can apply for return, exchange or refund within 7 working days after receiving goods for factory quality problems, functional failures or missing accessories;
- Delivery Errors: Free return and exchange for wrong or missing delivery caused by our factory, with all logistics fees borne by us;
- New Product Defects: Unused and uninstalled new products with factory flaws are eligible for exchange, free maintenance or partial refund.
- Processing Procedure
- Customers shall submit feedback with order number, photos and videos within the specified time;
- Our after-sales team will verify the problem within 1-3 working days;
- Refund, exchange or maintenance will be executed after verification; refunds will be completed within 3-7 working days;
- Returned products must be fully packaged with complete accessories. Logistics fees for non-factory problems shall be borne by customers.
- Warranty Service
All original products enjoy standard factory warranty. Free maintenance and accessory replacement are provided for non-artificial quality problems within the warranty period. Paid lifelong maintenance service is available after warranty expiration.
- Dispute Resolution
Any disputes shall be resolved through friendly negotiation first. If negotiation fails, disputes shall be settled in accordance with international trade rules and relevant national laws.
Update Date: July 10, 2026
Official Contact: haisendianqi @gmail.com